We Have Adapted to COVID-19
With the continued issues caused by COVID-19, King West Flowers has taken some actions to protect the health of both our customers and our staff (see below). The store is open from Monday to Saturday between 10:00AM and 7:00PM, and on Sunday from noon to 6PM. We are doing deliveries seven days a week.
If you would like to purchase a flower arrangement, gift basket or plant, or talk about your wedding, we offer the following services.
- Walk-in clients – King West Flowers is open for walk-in purchases, Monday through Saturday, from 10:00AM to 7:00PM, and from noon to 6PM on Sunday. We are limiting the number of customers in the store at any one time and we ask that everyone clean their hands when they come in, with the sanitizer we have placed at the door. Per the City of Toronto By-law 541-2020, all customers who enter the store must wear a mask. If you do not have a mask, please ring the bell on the door and (i) we will provide you with one for $1.00, which is our cost, or (ii) staff will take your order at the door without you needing to enter the store.
- We will accept phone orders for delivery and pick-ups. Pick-up orders will need to be paid in advance by credit card. We will not accept payment at the door for phone orders. Please call the store at 416-203-1258 to discuss your needs and our availability. Same-day delivery will be available for phone orders placed by 11:00AM each day.
- We will accept internet orders for delivery and you can access our website at kingwestflowers.com to place them. Same day delivery of internet orders is available for orders placed before 10:00AM.
- If you are wanting to plan your wedding, we will have staff available to help you. The only thing that will be different is that we will not do in-store consultations. We can talk to you about ideas, send you pictures of our concepts, and prepare a quote to give you an idea of the cost.
Staff will be in the store from 10AM to 7PM, Monday to Saturday, and on Sunday from noon to 6PM. This person will answer the phone and process internet orders.
We expect to be able to make deliveries on a daily basis for both phone and internet orders placed by the times mentioned above. We will contact the sender if we foresee having an issue doing this. If we have difficulty making the actual delivery, we will contact both the sender and recipient to see if alternative arrangements can be made.
Please note the following restrictions:
- We will not be able to deliver to any medical facility. This includes hospitals, clinics, labs, doctor’s offices and any similar facility.
- We will not be able to deliver to long-term care homes.
- We may have issues delivering to both businesses and residents. We ask that you try to determine if someone will be available to take your delivery, especially for businesses.
We expect to have fewer flowers on hand than normal, both in variety and quantity, because sales have decreased substantially and because the supply chain has been impacted. This may mean that we are unable to make an arrangement exactly as you have seen it on the website or as you have described to us. We will also be changing the offerings on our website depending on the flowers we actually have in stock. Please bear with us as we try to assist you. We will make sure that anything we send out is beautiful and fresh.
Thank you for your understanding, King West Flowers