We Have Adapted to COVID-19
During the ongoing issues caused by COVID-19, King West Flowers has taken some actions to protect the health of both our customers and our staff (see below). The store is open from Monday to Saturday between 10:00AM and 7:00PM, and on Sunday from noon to 6PM. Because of Ontario’s COVID lockdown, we are currently unable to have customers in the store. However, we are taking phone and internet orders for both pickup and delivery. We do deliveries seven days a week and you can drop by the store to pickup a (pre-ordered) purchase.
If you would like to purchase a flower arrangement, gift basket or plant, or talk about your wedding, we offer the following services.
- Walk-in clients – sorry, at this time we cannot have customers in the store. However, you can order by phone or using our website. We continue to do deliveries and clients can pick up purchases at the door.
- We will accept phone orders for delivery and pick-ups. Pick-up orders will need to be paid in advance by credit card. We will not accept payment at the door for phone orders. Please call the store at 416-203-1258 to discuss your needs and our availability. Same-day delivery will be available for phone orders placed by 11:00AM each day.
- We will accept internet orders for both pick-up and delivery, and you can access our website at kingwestflowers.com to place them. Same day delivery of internet orders is available for orders placed before 10:00AM.
- If you are wanting to plan your wedding, we will have staff available to help you. The only thing that will be different is that we will not do in-store consultations. We can talk to you about ideas, send you pictures of our concepts, and prepare a quote to give you an idea of the cost.
Staff will be in the store for our regular hours, from 10AM to 7PM, Monday to Saturday, and on Sunday from noon to 6PM. They will answer the phone, process internet orders, and serve walk-in customers.
We are making deliveries on a daily basis for both phone and internet orders placed by the times mentioned above. We will contact the sender if we foresee having any issue doing this. If we have difficulty making the actual delivery, we will contact both the sender and recipient to see if alternative arrangements can be made.
Please note the following restrictions:
- We will not be able to deliver to any medical facility. This includes hospitals, clinics, labs, doctor’s offices and any similar facility.
- We will not be able to deliver to long-term care homes.
- We may have issues delivering to both businesses and residents. We ask that you try to determine if someone will be available to take your delivery, especially for businesses.
Our supply of flowers has pretty much returned to normal although there are days when we do run short of one or two items. This may mean that we are unable to make an arrangement exactly as you have seen it on the website or as you have described to us. Please bear with us as we try to assist you. We will make sure that anything we send out is beautiful and fresh, and to value.
Thank you for your understanding, King West Flowers